northstar360
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Posts by northstar360
ROI Linked to Ability to Manage Change
November 4, 2012 - 10:38 am
Tags: APA, change management, job performance, northstar360, return on investment, roi
Posted in News | No comments
Change is in the air. It’s all around us … in the physical sense the leaves are changing, the crisp cooler weather tells us that winter is on our heels. And change is inevitable in our current economic climate. Our ability and effectiveness to manage that change can mean the difference between running a successful […]
Change: How to Effectively Manage It?
November 4, 2012 - 10:38 am
Tags: change management, employee engagement, leadership, northstar360, SHRM
Posted in News | No comments
Change can be scary. There’s no doubt about it. And, as leaders, it’s our duty to help our organizations navigate change seamlessly. Sometimes this voyage may seem like a trip down The Nile. Change can evoke anxiety, stress and fear for our employees. Fortunately, it is possible to reduce employee stress (and the turnover that […]
Customer is King: Customer Service Checklist
November 4, 2012 - 10:36 am
Tags: Customer checklist, customer service, McDonalds, northstar360
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Ray Kroc, founder of McDonald’s breathed and lived customer service. His legacy and his enduring passion for customer service still rings true throughout McDonald’s corporate hallways. The following check list is used as a training tool for front counter people. We can use this checklist to all the “customers” in our organizations. 1. The customer […]
Worth the Risk?
November 4, 2012 - 10:34 am
Tags: business, growth, Mary Kay, NorthStar306, risk management
Posted in News | No comments
Irrespective of your job title, sales manager, company president, CEO, or just running your one man operation, sooner or later life will call on you to take risks. William Ellery Channing once wrote… There are seasons, in human affairs, when new depths seem to be broken up in the soul. When new wants are unfolded […]
Emotional Intelligence? The Buzz Word That’s Elevating Employee Productivity
September 28, 2012 - 9:40 am
Tags: emotional intelligence, employee development, employee motivation, employee productivity, northstar360
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Why should your business be interested in an esoteric subject such as Emotional Intelligence? Why should your firm invest training dollars in a program designed to increase emotional competencies for your staff? Does it make a difference when employees are aware of their feelings, values and goals? For any business that would like to see […]
Increasing Emotional Intelligence Just Makes ‘Cents’
September 28, 2012 - 9:39 am
Tags: daniel goleman, emotional intelligence, leadership, northstar360, planning, Susan Riddering, Vision
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Daniel Goleman first brought Emotional Intelligence from the academic ivory tower into the world of business with his 1995 book, Emotional Intelligence: Why It Can Matter More Than IQ. In a more recent book, he draws on over two hundred studies, done in various countries, and finds that emotional competence accounts for two-thirds to four-fifths […]
Emotional Intelligence: How Do You Score?
September 28, 2012 - 9:37 am
Tags: assessment, emotional intelligence, northstar360, personality assessment
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For decades, a lot of emphasis has been put on certain aspects of intelligence such as logical reasoning, math skills, spatial skills, understanding analogies and verbal skills. Researchers were puzzled by the fact that while IQ could predict to a significant degree academic performance and, to some degree, professional and personal success, there was something […]
Time Management Best Practice: Time Blocking
September 28, 2012 - 9:36 am
Tags: northstar360, time blocking, time management
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Finding ways to squeeze a few extra minutes out of every hour is every busy person’s favorite magic trick. We don’t have the ability to waive our magic wand with an “Abracadabra”, but we can take advantage of time management strategies to help us maximize our time. The first magic trick up our sleeve is […]
A Time for Time Management
September 3, 2012 - 8:53 pm
Tags: goal setting, personal effectiveness, strategies, successful organization, time management
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Labor Day has come and gone; the symbolic “end of summer.” Many of us will reluctantly turn our attention away from summer recreations and will approach our work with renewed focus. Autumn brings a relentless schedule of deadlines, meetings and other challenges. Preparing a time management strategy is one way to improve our overall personal […]
Employee Engagement: Moving Past the Corporate Catch Phrase
September 3, 2012 - 8:52 pm
Tags: employee engagement, getting employees to fall in love with your company", jim harris
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Engaged employees are essential, critical to having a successful business. This is not a surprise to us. But how? Establishing and strengthening emotional bonds between the organization and employees is not a new concept by any means. We know that organizations and leaders must set (and communicate!) clear visions and goals; they need to encourage […]